Enterprise User Guide

This guide is for enterprises that run customer-facing VPN services on Helium. It is written for technical operators and support teams who understand coding, networking, and business operations, but do not need to read Helium source code.

Who should read this

• Product and operations owners
• Customer support and finance teams
• Platform administrators
• Technical onboarding staff

What this guide covers

The guide is organized by business flow, not by backend module:

1. Onboard users and secure accounts
2. Sell plans and process payments
3. Deliver VPN access and manage package lifecycle
4. Handle wallet, gift card, and referral operations
5. Run customer support and announcements
6. Operate admin workflows and infrastructure

How to use this guide

• Start with user flows if you are launching customer operations
• Use admin flows for internal team enablement
• Share specific pages with the teams that own each workflow

What you can do with Helium

• Run a full VPN SaaS business with user accounts, plans, payments, and support
• Offer multiple payment methods and internal wallet usage
• Control package access, node visibility, and policy by customer segment
• Give different permissions to operations, support, and admin teams

What you cannot do with this guide

• It does not replace security policy or compliance review for your organization
• It does not document source-level implementation details
• It does not include custom integration code for your internal systems